US-BASED SIKORSKY plans to expand support services for its S-92 and S-76 helicopters in the Asia-Pacific region, with Thai Aviation Services scheduled to become the first Sikorsky support centre in Thailand by the end of 2017.
“This decision further exemplifies Sikorsky’s commitment to the Asia-Pacific region and to our continued focus on customer support excellence,” said Christophe Nurit, Sikorsky’s regional sales executive for Asia. “As the preferred service centre in Thailand, Thai Aviation Services will provide a critical role in offering the highest level of support for Sikorsky helicopters in a strategically important region.
Craig Havas, Thai Aviation Services deputy managing director, operations, and S-92 chief pilot, said: “Thai Aviation Services has a long-standing partnership with Sikorsky over the past 25 years. We look forward to expanding this partnership through the designation as a customer support centre and putting our extensive experience operating Sikorsky aircraft to use for the benefit of supporting all Sikorsky aircraft operating in the Asia Pacific region.”
Customer support centres enable quick access to Sikorsky logistics and spare parts inventory for operators while providing advanced service capabilities, the company said. This support centre will represent Sikorsky’s seventh in the Asia-Pacific region and add to the growing network of 20 such Sikorsky centres worldwide.
In addition to authorised support centres, Sikorsky’s customer support organisation maintains four forward-stocking locations in S-92 and S-76 fleet-concentrated regions and fields more than 100 customer service representatives, all connected through Sikorsky’s customer care centre in Trumbull, Connecticut.
Sikorsky and Thai Aviation Services have done business together for more than 25 years. Thai Aviation Services operates only Sikorsky helicopters and recently renewed its existing fleet of commercial helicopters with five S-76D medium lift and two S-92 heavy lift aircraft. These aircraft enable the Bangkok-based operator to continue its track record of providing reliable helicopter transport to oil and gas customers in the Gulf of Thailand.
(Nation)
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